S&P - global customer management

Standard and Poor's MMS, part of the McGraw Hill group of companies, are a premium supplier of financial information services.

Based on a requirement to focus more tightly on customer service and maximise revenue potential, Conseq delivered a comprehensive sales and marketing information management system, now in use worldwide.

The consistent approach has encouraged more effective team-working and enabled comprehensive cross-regional management information.

Conseq's pragmatic and incremental approach allowed a rapid deployment of the tools in bite size chunks. All teams had a chance to formulate and articulate their own ideas, ensuring the project remained focused on key business issues, and within budget.

Using the power of Notes replication and integration with MS Office, reports are delivered from the source directly to where they are needed most, helping sales managers take constructive pre-emptive action to strengthen their teams.

For the distributed and mobile sales forces the Lotus Notes based distributed database enables easy off line working with integral replication to synchronise data via dial up or network connection.

With shared knowledge of how to overcome common objections and new competitive threats filtering swiftly across geographic and organisational units, the system's distributed network has helped enable more productive and effective sales.